We are of the mindset that we operate as a business, not just an amenity.

Operations Management

When you need a (SOS) Seamless Operations Solution

Niki Bryan Spas has a proven history of operating and managing all aspects of the spa business.  We are of the mindset that we operate as a business, not just an amenity.  We are current with trends, as we are working in the business every day.  Our seamless management, industry-specific HR and high level of quality and accountability make us the perfect partner to operate your spa business.

Prior to any Spa Management agreement, we will go through numerous steps to give real and accurate projections and numbers. Our proven history of 28 years of spa business profitability and a realistic perspective on expectations of individual operations, is based on the following.

• Revenue Producing Square Footage vs. Non-Revenue Producing Square Footage
• Service Mix vs. Revenue Producing Square Footage/Average Ticket
• Capture Rate/Service Demand/Environmental Demographic
• Operational deficiencies that inhibit efficiency
• Resort monthly occupancy
• Resort room key count
• Guest demographics
• Average guest length of stay
• Daily or monthly number of spa guests
• Daily or monthly spa treatments
• Spa utilization
• Current daily spa revenues
• Current mix of services (Facial, Massage, Nail)
• Prior year financial results
• Current year budget
• Spa hours of operation
• Spa staffing schedules
• Staffing list including length of employment and pay rates
• Compensation structure
• Marketing material
• Menu of services
• Cost of services vs. Retail cost of service
• Spa floor plan, treatment rooms and rooms with dual purpose
• Product inventory list
• Current employee manuals
• Current operating manuals
• Site visit and interview with key staff
• Current Marketing Plan

Once this information has been obtained and fully analyzed, we can put together a Spa Management Solution that will be a successful model, seamless to the resort operation and providing added value.

We will look at all financial aspects of daily operations, from commissioned employees through the leadership of the spa to the daily reporting of gross revenues and expenses. We will control each expense and put the business in the best position to operate profitability.

We manage all aspects of the business, providing expertise in the following areas:

• Financial
• Operations
• Product/Services Mix
• Spa Design and Maintenance
• Investor/Parnter Relations
• Marketing
• Training and Operating Procedures