We are a simple solution that can relieve the burden of additional exposure and the expense of operating, bringing the knowledge and experience that can make the spa a
great asset to your resort operation.

Operations

We can be your operations team. We are a simple solution that can relieve the burden of additional exposure and the expense of operating, bringing the knowledge and experience that can make the spa a great asset to your resort operation.

We Operate As a Business, Not Just an Amenity – We require efficiency and have systems in place to ensure that we are efficient in all aspects of operating any business.

28 Years of Lessons Learned – We have 28 years of proven profitable operational experience that has been applied to profitable spa operations, from 2,000 square feet to 15,000 square feet, all of which have been free-standing, profitable businesses.

Current with Trends – Some things change, some stay the same. We are in the business today, and we listen to our guests expectations, as well as monitor the changing industry and economy. We can stay current, but also realize where it makes sense to do so.

Seamless Management – We remain a seamless piece of the overall resort experience. We are closely linked to the resort with key message points, marketing, resort activities, branding and vision of our resort partners to integrate the spa and its team into the resort and its team.

Industry Specific HR – We know the interview questions, specific practical questions and steps to be followed.

Documentation, Step-by-Step Processes – Systems and protocols are put in place to substantially reduce the risk and exposure to guest and employee claims.

Manage Quality Expectations – Checks, structured protocols and training, partnered with announced and unannounced testing, ensure consistent, quality service that has no room for variance.

Define Accountability at All Levels – From Guest Services and Reservations to Licensed Employees and Directors, everyone will know and understand what their piece of the puzzle is and what responsibilities they have. The phrase, “I didn’t know that”, will not be a part of the spa culture.

Best Practices – Our accountability and systems ensure the leader has learned defined vital key indicators that dictate the way in which you must manage the business from one day to the next. This process will guarantee consistency, which is a key driver behind excellence in service.

Proven Operating Procedures – Everyone will be familiar with the standard practices of the business. From service protocols and guidelines to guest check-in and check-out, these are complete and consistent and can be tailored to any facility.