Practical experience is key and is what differentiates Niki Bryan Spas from so many consulting companies, most of which do not own and operate facilities.

Training and Standard Operating Procedures

The coaching needed for consistent behavior to create the “Profitable yet?” culture is formed by leadership. Practical experience is key and is what differentiates Niki Bryan Spas from so many consulting companies, most of which do not own and operate facilities.  Training cannot be done from the beautiful world of spa magazines and publications. Effective training can only happen in a “real” spa business that has to make money to survive. This is why so many spa management consulting companies fall short of expectations, or just simply fail.

Accountability and systems that will ensure the leaders have learned defined vital key indicators that dictate the way in which business is managed from one day to the next is imperative to operating a profitable spa business. This process will establish value and expectations for a sustainable partnership and profitable.
  

KEY DIFFERENTIATORS

• We Operate As a Business, Not Just an Amenity – We require efficiency and have systems in place to ensure that we are efficient in all aspects of operating any business.
    
• 28 Years of Lessons Learned – We have 28 years of proven profitable operational experience that has been applied to profitable spa operations, from 2,000 square feet to 15,000 square feet, all of which have been free-standing, profitable businesses
    
• Current with Trends – Some things change, some stay the same. We are in the business today, and we listen to our guests expectations, as well as monitor the changing industry and economy. We can stay current, but also realize where it makes sense to do so.
    
• Seamless Management – We remain a seamless piece of the overall resort experience. We are closely linked to the resort with key message points, marketing, resort activities, branding and vision of our resort partners to integrate the spa and its team into the resort and its team.
    
• Industry Specific HR – We know the interview questions, specific practical questions and steps to be followed.
    
• Documentation, Step-by-Step Processes – Systems and protocols are put in place to substantially reduce the risk and exposure to guest and employee claims.
    
• Manage Quality Expectations – Checks, structured protocols and training, partnered with announced and unannounced testing, ensure consistent, quality service that has no room for variance.
    
• Define Accountability at All Levels – From Guest Services and Reservations to Licensed Employees and Directors, everyone will know and understand what their piece of the puzzle is and what responsibilities they have. The phrase, “I didn’t know that”, will not be a part of the spa culture.
    

WE PROVIDE

• Spa Management – Our proven systems will be tailored to fit the business with guidance and mentoring by our leadership, on-site and remotely. We will be providing support and accelerating implementation and consistency of the systems and accountability, to ensure our clients’ protection and service integrity. Business needs change quickly, and are first solved by owners/operators.  The last to know are the consultants. “Accountability and true leadership starts at the top through example.”
    
• Ethics Training – We establish protocol and the required training to ensure that ethical standards exceed the standards that the state mandates in licensing requirements.
    
• Owner’s System Accounting- Our 28 years of accounting systems for various spa business types and sizes has been streamlined to ensure that all specific accounting data has a purpose and practical application to managing the business on a daily, weekly, monthly and annual basis.
    
• Best Practices – Accountability and systems that ensure the leader has learned defined vital key indicators that dictate the way in which you must manage the business from one day to the next. This process will guarantee consistency, which is a key driver behind excellence in service.
    
• Scenario Training – Our management will have undergone, “real world” scenarios that teach problem solving and further enhance the management experiences without a “real world” encounter that can cost the business money, the guest time and compromise the experience.
    
• Marketing- Outlines marketing initiatives that utilize tried and tested methods as a critical part of reducing long term expenses but does provide long-term exposure, and stays in step with remaining a seamless operator.
    
• Proven Operating Procedures – Everyone will be consistent and be familiar with the standard practices of the business. From service protocols and guidelines to guest check-in and check-out, these are complete and can be tailored to any facility.

Remember, a well trained accountable staff and management team:

• Reduces risk and increases ROI – A team that knows their expectations and are clear on responsibilities reduces the businesses exposure and increase the level of guest service and the number of satisfied return guests.
    
• Defines benchmarks for spa industry standards.
    
• Increases staff retention – Teams that know their expectations and are clear on responsibilities are more comfortable and less likely to look at other opportunities in the same industry, which limits turnover and the costs associated with re-training. 
   
• Improves the quality and consistency of spa services – When expectations and responsibilities are clear, consistency in the back-of-house operation transfers to the guests. We do not sell an individual’s technical expertise, but a service. If the employee is with us for two weeks or 20 years, the same service will be provided for the guests.